Law enforcement requests
NOVA SOLUTIONS HK LIMITED cooperates with lawful requests from competent authorities.
Dedicated channel
All requests must be sent to:
Do not use the public support inbox for compulsory process.
What to include
- Agency name, country, and case number
- Officer name, title, ID, and official email
- Legal basis
- Scope of data and time range
- Identifiers (Telegram ID, TXIDs, addresses)
- Deadline and secure delivery method
- Signed official document where applicable
Processing
We verify authenticity before disclosure. Mark PRESERVATION for urgent holds.
Public wallets
Service pools are published for transparency.
Submit a request
We acknowledge valid requests during business hours (HKT).
This page does not create duties beyond applicable Hong Kong law.