Frequently asked questions
Short answers. For account issues: contact@nvexc.com
What is NV Exchange?
Telegram crypto exchange by NOVA SOLUTIONS HK LIMITED via @nvexchange_bot.
Do you offer personal wallets?
No. AML-cleared funds credit to exchange balance only.
What happens if my deposit fails AML?
Paused and refunded to the sending address.
Is KYC mandatory for everyone?
Risk-based: KYC may be required depending on activity and risk.
Where do withdrawals come from?
Published service pools — see Public wallets.
How are fees calculated?
Listed on Fees and confirmed in-bot.
What is dual derivation verification?
HD derive + independent re-derive/match. See Security.
How do I contact support?
@nvexchange_bot or contact@nvexc.com. LE: legal@nvexc.com
Is there a referral program?
No public referral program on this site.
Who operates the service?
NOVA SOLUTIONS HK LIMITED, Hong Kong, Co. No. 77951060.